It transpires that the Royal Mail P.O Box team failed to inform the local delivery office of the correct address to direct mail to, resulting in the loss of mail for several months. Our story documents our experience of following the Royal Mail Complaints Procedure, and is intended to offer guidance on how to complain to Royal Mail.

For any of the queries, the customers are given an option of Royal Mail live chat via the link. We got no reply, and the letter was forwarded to the Postal Review Panel. Direct Customer Service Phone Numbers. The panel details can be checked via their page http: Any letters you wish to send can be addressed here:.

Royal Mail complaints If you are having problems with Royal Mail and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler. Get started.
For the products and services, you can contact the Royal Mail PR manager by dialing the Royal Mail contact phone or via eMail at Royal Mail contact eMail [email protected]. For the corporate media queries, you can call the Royal Mail contact phone or via eMail at Royal Mail contact eMail [email protected].
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For the products and services, you can contact the Royal Mail PR manager by dialing the Royal Mail contact phone or via eMail at Royal Mail contact eMail [email protected]. For the corporate media queries, you can call the Royal Mail contact phone or via eMail at Royal Mail contact eMail [email protected].
Please use the form below to tell us about it and we’ll do our best to put things right. If you need information, or want to make a complaint about Royal Mail or Parcelforce Worldwide, please visit their websites or contact their helplines on the numbers listed.
Royal Mail

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How to complain about Royal Mail customer service. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint.

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How to complain

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